Cancellation policy
Last updated: June 28, 2026
This Purchase Options Cancellation Policy explains how customers may cancel, pause, skip,
or modify subscriptions, autoship plans, recurring deliveries, and other purchase options
offered by Vitalis through https://vitalisnad.com/.
Vitalis is operated by BADABING, a French société par actions simplifiée à associé unique
registered with the Paris Trade and Companies Register under number 103 411 450 R.C.S.
Paris, with its registered office located at 47 rue Vivienne, 75002 Paris, France.
Scope of this policy
This policy applies to any subscription, autoship, recurring delivery, subscribe-and-save plan,
prepaid plan, renewal order, or other purchase option that creates future orders or recurring
charges. It applies in addition to our Terms of Service, Terms of Sale, Return and Refund
Policy, Shipping Policy, and Privacy Policy.
Subscription authorization
When you purchase a subscription or other recurring purchase option, you authorize Vitalis
and its payment providers to charge your selected payment method on a recurring basis
according to the terms displayed at checkout. These terms may include the product,
quantity, price, discount, billing frequency, renewal date, shipping charges, taxes, and
cancellation instructions.
Your subscription will continue until you cancel it, until payment fails and the subscription is
terminated, or until it is otherwise terminated according to the applicable terms.
Minimum commitment period
All subscriptions are subject to a minimum commitment period of one (1) billing cycle from
the date of the initial order. During this period, cancellation, pause, or modification requests
that would prevent the first renewal from being processed will not be accepted. This
minimum commitment period applies regardless of the billing frequency selected at
checkout.
By completing your subscription purchase, you acknowledge and agree to this minimum
commitment period. The subscription discount and any associated promotional benefits are
granted in consideration of this commitment.
After the minimum commitment period has elapsed, you may cancel your subscription at any
time in accordance with the cancellation terms below.
How to cancel a subscription
You may cancel your subscription through the subscription management portal if this option
is available in your customer account or subscription emails. You may also contact us at
support@vitalisnad.com and request cancellation.
When contacting us, please include your full name, order number, subscription number if
available, email address used at checkout, and a clear statement that you want to cancel
your subscription.
Cancellation timing
You must cancel your subscription before the next billing or renewal date to avoid the next
recurring charge. We recommend cancelling at least 48 hours before your next renewal date
to allow enough time for processing.
If a recurring order has already been processed, billed, packed, shipped, or delivered before
your cancellation request is completed, that order may not be cancelled automatically. It will
be handled according to our Return and Refund Policy.
Effect of cancellation
Cancelling a subscription stops future recurring orders and future recurring charges
associated with that subscription. Cancellation does not automatically cancel, reverse, or
refund any order that has already been processed, billed, packed, shipped, or delivered.
A refund for a subscription order does not automatically cancel the subscription unless we
confirm cancellation in writing or you cancel it through the subscription management portal.
To stop future charges, you must cancel the subscription separately.
Skipping, pausing, or modifying a subscription
If available, you may be able to skip a shipment, pause your subscription, change your
delivery frequency, update your shipping address, update your payment method, change
product quantity, or modify your subscription through your customer account or subscription
management portal.
Any changes must be made before the next billing or renewal date. Changes requested after
an order has already been processed may apply only to future orders and may not affect an
order already billed, packed, shipped, or delivered.
Skipping, pausing, or modifying a subscription does not waive or shorten the minimum
commitment period described above.
Failed payments
If your payment method fails, expires, is declined, is disputed, or cannot be charged, we may
notify you and attempt to process the payment again. We may suspend, retry, delay, cancel,
or terminate the subscription if payment is not successfully completed.
You are responsible for keeping your payment information current and accurate before each
renewal date.
Address and account updates
You are responsible for keeping your shipping address, billing information, email address,
phone number, and subscription preferences up to date. We are not responsible for orders
shipped to an outdated or incorrect address if the information was not updated before the
order was processed.
Subscription discounts and promotions
Subscription prices, discounts, promotions, bundles, free shipping offers, or other benefits
may be subject to additional terms. These benefits are granted in consideration of the
minimum commitment period. If you cancel during the minimum commitment period, attempt
to cancel, pause, skip, modify, or fail to pay for a subscription, you may lose access to
subscription discounts or promotional benefits, and any discount already applied may be
reclaimed or invoiced at the full non-subscription price.
If a return, refund, cancellation, chargeback, or order adjustment affects a subscription order,
the refund or credit may be adjusted to reflect discounts, promotional value, free gifts, bundle
pricing, or shipping benefits received.
Prepaid subscriptions
If we offer prepaid subscriptions, prepaid plans, or multi-shipment purchase options, the
specific terms shown at checkout or in the offer will apply. Prepaid plans may have different
cancellation, refund, shipment, renewal, and credit rules, subject to applicable law.
Fraud, abuse, and policy misuse
We reserve the right to refuse, cancel, suspend, or limit subscriptions, renewals, refunds,
replacements, credits, accounts, or future purchases in cases of suspected fraud, abuse,
unauthorized resale, payment disputes, chargeback abuse, policy misuse, false claims,
suspicious activity, or attempts to obtain products without payment.
Contact for subscription cancellation
To request cancellation or help with a subscription, contact us at support@vitalisnad.com.
Please use the subject line "Subscription Cancellation Request" and include your order
number or subscription number whenever possible.