Everything You Need to Know
About Your Subscription

Select "Subscribe & Save" when adding your bundle to cart. Your subscription will automatically match the bundle you selected. You will receive the same quantity every billing cycle as your first order.

Your payment method is charged automatically on the same calendar date each month at the same price as your first order. You will receive an email reminder 3 days before each renewal charge so you can make changes, skip, or cancel if needed. Your order ships within 1–2 business days of each billing date.

You can cancel, pause, skip, or modify your subscription at any time from your account dashboard or by emailing contact@vitalisnmn.com. No cancellation fees, no minimum commitment, no penalties of any kind.

Your payment method is charged on the same calendar date as your original order, every 30 days. You will receive an email reminder 3 days before each renewal. The charge amount will be clearly stated in that email. If you need to cancel, you must do so at least 24 hours before the billing date.

Orders are processed and shipped within 1–2 business days of each billing date. Standard US delivery takes 3–7 business days. You will receive a shipping confirmation email with your tracking number for every shipment.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Shop Pay. All transactions are encrypted and processed securely through Shopify Payments. We never store your full card details on our servers.

Free standard shipping is included on all subscription orders within the contiguous United States. Shipping to Alaska, Hawaii, US territories, and international destinations may incur additional charges, which will be displayed at checkout prior to purchase.

If your payment method is declined, we will notify you by email immediately and attempt to retry the charge up to 3 times over 5 days. If all attempts fail, your subscription will be paused and no further charges will be made until you update your payment information in your account. No penalty fees apply for failed payments.

Important — 24-hour rule: Cancellation requests must be submitted at least 24 hours before your next scheduled billing date to avoid being charged for the next cycle. If a charge has already been processed, it cannot be reversed, but your cancellation will prevent all future charges immediately. You will receive a written cancellation confirmation for your records.

Yes. You can skip any upcoming shipment by logging into your account or emailing us at least 24 hours before your next billing date. Skipping a month does not cancel your subscription — you will be billed again the following month.

Yes. Contact us at contact@vitalisnmn.com to pause your subscription for up to 3 months. During a pause, no charges will be processed and no orders will ship. Your subscription resumes automatically after the pause period, and you will receive an email reminder before it does.

Yes. Email us at contact@vitalisnmn.com to upgrade or downgrade your bundle. Changes take effect on your next billing cycle. Price adjustments are reflected in your next charge, and you will receive a confirmation of the change by email.

Yes. Log into your account at any time to update your shipping address or payment method. Changes must be saved before your next billing date to apply to the upcoming shipment. You can also email us and we will update your details within 24 business hours.

Yes. You will receive a written cancellation confirmation email immediately after your cancellation is processed — whether done via your account dashboard or via email request. We recommend saving this confirmation for your records. If you do not receive a confirmation within 24 hours of your request, please contact us to verify.

Renewal charges are non-refundable once the order has shipped. If your order has not yet shipped at the time of your request, we will cancel the shipment and issue a full refund. To request a refund on a renewal, email us at contact@vitalisnmn.com within 48 hours of your billing date.

If you receive a damaged, defective, or incorrect product, contact us within 14 days of delivery with your order number and photos of the issue. We will reship the correct order at no charge or issue a full refund — at your choice.

We encourage you to contact us directly before initiating a chargeback with your bank. We resolve the vast majority of billing concerns within 24–48 hours. If you have an issue with a charge, email us first at contact@vitalisnmn.com and we will work quickly to make it right.

If you contact us outside business hours, we will respond the next business day. For time-sensitive situations — such as an upcoming charge you need to stop — please email us as early as possible and include "URGENT" in your subject line.

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Vitalis NMN is a dietary supplement regulated under the Dietary Supplement Health and Education Act (DSHEA). The information on this website is for educational and informational purposes only and does not constitute medical advice. Always consult your physician or qualified healthcare provider before beginning any new supplement, especially if you are pregnant, nursing, under 18 years of age, taking prescription medications, or managing a health condition.

Individual Results Disclaimer: Results featured on this website are not typical. Individual results vary based on health status, age, lifestyle, diet, and adherence to recommended use. Customer testimonials and reviews reflect individual experiences only and do not guarantee that you will achieve identical or similar results.

Recurring Billing Disclosure (ROSCA / FTC Act Section 5): By selecting a subscription plan, you expressly authorize Vitalis (operated by BADABING, SAS) to charge your selected payment method automatically on a recurring monthly basis at the price corresponding to your selected bundle — the same amount as your first order — until you cancel. You will receive an email reminder 3 days before each renewal. You may cancel at any time with no fees or penalties. Cancellations must be submitted at least 24 hours before the next billing date. Vitalis will provide written confirmation of all cancellations. Price changes, if any, will be communicated by email at least 7 days in advance.

State Auto-Renewal Compliance: In compliance with California's Automatic Renewal Law (Cal. Bus. & Prof. Code § 17600) and similar laws in New York, Colorado, Delaware, and other states: your subscription will automatically renew at the end of each billing period unless cancelled. The charge amount equals your initial purchase price. You may cancel at any time through your online account or by email. Residents of California will receive annual renewal reminders as required by state law effective July 1, 2025.

Data & Privacy: Your personal and payment information is processed securely through Shopify Payments and governed by our Privacy Policy. We do not sell or share your personal data with third parties for marketing purposes. All payment data is encrypted in transit and at rest. We retain digital proof of subscription consent for a minimum of 3 years in compliance with FTC guidelines.

Company Information: Vitalis NMN is manufactured and distributed in the United States in a GMP-certified, FDA-registered facility. The product is sold and distributed by BADABING, SAS, 47 rue Vivienne, 75002 Paris, France. For all customer support, billing inquiries, or cancellation requests, contact contact@vitalisnmn.com.