Privacy policy

Last updated: May 11, 2026
Vitalis is operated by BADABING, a French société par actions simplifiée à associé unique registered with the Paris Trade and Companies Register under number 103 411 450 R.C.S. Paris, with its registered office located at 47 rue Vivienne, 75002 Paris, France. Throughout this Privacy Policy, “Vitalis,” “we,” “us,” or “our” refers to BADABING operating the website https://vitalisnad.com/ and any related online store, checkout, customer account, subscription, email, SMS, advertising, and support services that link to this Privacy Policy (collectively, the “Services” ).
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, browse our products, place an order, create or access a customer account, subscribe to recurring deliveries, contact us, interact with our marketing, or otherwise use our Services.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

Important compliance note: This Privacy Policy is intended to clearly describe our data practices. It is not a substitute for legal advice. We may update this policy as our business, technologies, apps, service providers, legal obligations, or Shopify settings change.

1. Who we are and how to contact us

The store is operated by Vitalis.
Item
Information
Website
Store name
Vitalis
Legal operator
BADABING
Legal form
French société par actions simplifiée à associé unique
Company registration
103 411 450 R.C.S. Paris
Registered office
47 rue Vivienne, 75002 Paris, France
Customer support email
Privacy requests email
If you have questions about this Privacy Policy, our privacy practices, or if you want to exercise a privacy right, contact us at support@vitalisnad.com with the subject line “Privacy Request”.

2. Personal information we collect

We collect personal information that you provide directly to us, information collected automatically when you use our Services, and information received from service providers and partners that help us operate our store.
Category of personal information
Examples of information collected
Main source
Contact information
Name, email address, phone number, billing address, shipping address
You, checkout, customer account, support forms
Order and transaction information
Products purchased, order number, subscription status, purchase history, discounts used, delivery preferences, returns and refund records
You, Shopify, payment and fulfillment partners
Payment-related information
Payment method type, limited payment details, billing information, transaction confirmation, fraud risk signals
Shopify, payment processors, fraud prevention tools
Account information
Login credentials or account identifiers, customer account preferences, saved addresses, subscription management choices
You, Shopify customer accounts, subscription tools
Subscription information
Subscription product, delivery frequency, renewal date, cancellation status, skipped shipments, billing history
You, Shopify, subscription app or purchase option provider
Communications
Emails, support messages, chat messages, review submissions, survey responses, customer service notes
You and our customer support tools
Marketing information
Email/SMS consent status, marketing preferences, campaign interactions, referral source, coupon interactions
You, marketing tools, analytics tools
Device and usage information
IP address, browser type, device type, operating system, referring URLs, pages viewed, session activity, approximate location, cookie identifiers, pixel identifiers
Cookies, pixels, analytics tools, Shopify, advertising partners
Fraud prevention and security information
IP address, device identifiers, risk score, suspicious activity indicators, chargeback and dispute information
Shopify, payment processors, fraud prevention tools
User-generated content
Product reviews, testimonials, comments, photos, social media interactions, if you choose to provide them
You, review apps, social platforms
We do not intentionally collect medical records or protected health information. Vitalis sells wellness and supplement products; however, our Services are not designed to diagnose, treat, cure, or prevent any disease. If you voluntarily provide health-related information to customer support, reviews, surveys, or other communications, we may process that information only as necessary to respond to your request, provide customer service, manage compliance, and operate our business.

3. How we collect personal information

We collect personal information in the following ways. First, we collect information directly from you when you browse the store, place an order, subscribe, create an account, submit a form, contact support, leave a review, join a mailing list, or interact with us. Second, we collect information automatically through Shopify, cookies, pixels, analytics tools, and similar technologies. Third, we receive information from service providers and partners, such as Shopify, payment processors, shipping carriers, subscription providers, fraud prevention tools, advertising platforms, email/SMS marketing providers, customer support tools, and analytics providers.

4. How we use personal information

We use personal information for legitimate business and commercial purposes, including to operate the store, process orders, provide subscriptions, improve our Services, communicate with customers, comply with laws, and protect our business.
Purpose
Examples of use
Order processing and fulfillment
Confirming orders, processing payments, shipping products, sending order updates, handling returns and refunds
Subscription management
Creating subscriptions, processing recurring orders, sending renewal and account notices, allowing cancellation, skips, pauses, or updates where available
Customer support
Responding to questions, resolving delivery issues, managing complaints, investigating order problems
Account management
Creating customer accounts, authenticating users, saving preferences, maintaining order history
Payments, fraud prevention, and security
Processing payments, verifying transactions, detecting fraud, preventing abuse, protecting the website and checkout
Marketing and advertising
Sending promotional emails or SMS where permitted, showing relevant ads, measuring campaign performance, retargeting visitors
Analytics and improvement
Understanding website usage, improving product pages, checkout, offers, bundles, subscriptions, and customer experience
Legal and compliance
Maintaining business records, responding to lawful requests, enforcing policies, resolving disputes, complying with tax, accounting, consumer protection, and privacy obligations
Reviews and social proof
Collecting, moderating, displaying, and responding to reviews or testimonials, where applicable
We will not use personal information for materially different, unrelated, or incompatible purposes without providing appropriate notice or obtaining consent where required by law.

5. Payments and checkout

Our checkout and payment processing may be powered by Shopify and third-party payment providers. When you place an order, payment information is processed by payment providers that comply with applicable payment security standards. We do not intentionally store full credit card numbers on our own systems.
Payment providers may collect and process payment information, billing details, device information, fraud prevention signals, and transaction records to authorize payments, prevent fraud, process refunds, manage disputes, and comply with legal obligations.

6. Subscriptions and recurring orders

If you purchase a subscription, autoship, recurring delivery, or other purchase option, we collect and process information necessary to manage that subscription. This may include the subscription product, quantity, delivery interval, renewal date, billing status, shipping address, cancellation status, skipped shipments, paused shipments, and customer account preferences.
We use this information to create and manage recurring orders, send subscription-related notices, process recurring charges, provide customer support, and allow you to manage or cancel your subscription according to our Purchase Options Cancellation Policy / Subscription Policy.
Subscription-related communications, such as renewal reminders, order confirmations, billing notices, cancellation confirmations, failed payment notices, and important account notices, may be sent even if you opt out of promotional marketing, because they are transactional or service-related messages.

7. Email and SMS marketing

If you subscribe to our email or SMS marketing, we may use your contact information to send promotions, product updates, offers, abandoned cart reminders, subscription offers, educational content, and other marketing messages.
You can opt out of email marketing by clicking the unsubscribe link in any marketing email. If SMS marketing is enabled, you can opt out by replying STOP to a marketing text message or by following the instructions provided in the message. Message and data rates may apply. Opting out of marketing does not stop transactional or service messages related to orders, subscriptions, payments, delivery, safety, legal, or account matters.
We do not sell your email address or phone number for unrelated third-party marketing. However, we may use advertising and marketing tools that process identifiers, pixels, cookies, hashed contact information, or activity data to help us measure and improve campaigns, retarget visitors, or create audiences, subject to applicable law and consent requirements.

8. Cookies, pixels, analytics, and similar technologies

We and our service providers use cookies, pixels, tags, scripts, software development kits, local storage, and similar technologies to operate the website, remember preferences, keep items in your cart, secure the checkout, analyze traffic, improve performance, measure marketing, and deliver or personalize advertising.
Type of technology
Why it is used
Strictly necessary cookies
Required for core store functionality, cart, checkout, security, fraud prevention, customer account login, and site operation
Functional cookies
Remember preferences such as region, currency, language, account status, and user choices
Analytics cookies
Help us understand traffic, page performance, conversion behavior, product interest, and store improvements
Marketing cookies and pixels
Help measure ads, retarget visitors, attribute purchases, and deliver more relevant marketing
Consent and privacy cookies
Remember privacy choices, cookie preferences, opt-out choices, and regional privacy settings
Depending on your location, our website may display a cookie banner or privacy controls that allow you to accept, reject, or manage certain non-essential cookies and tracking technologies. You can also control cookies through your browser settings. If you block or delete cookies, some website features may not work properly.
If we use third-party analytics or advertising tools such as Meta Pixel, Google Analytics, Google Ads, TikTok Pixel, Pinterest, Klaviyo, email/SMS tools, affiliate tools, review tools, or similar providers, those providers may process information according to their own privacy policies and settings. We recommend reviewing the privacy notices of those providers.

9. How we disclose personal information

We disclose personal information only as necessary to operate our business, provide the Services, comply with legal obligations, protect rights, and support marketing or analytics activities as described in this Privacy Policy.
Recipient category
Examples and purpose
E-commerce platform
Shopify and related Shopify services used to host the store, operate checkout, manage customer accounts, process orders, support analytics, and provide store infrastructure
Payment providers
Payment processors, fraud prevention tools, banks, card networks, and dispute management providers
Shipping and fulfillment providers
Warehouses, logistics partners, shipping carriers, address validation services, tracking tools
Subscription and purchase-option providers
Apps or services used to create, bill, manage, pause, skip, renew, or cancel subscriptions
Marketing providers
Email/SMS platforms, advertising platforms, retargeting tools, affiliate tools, campaign measurement tools
Analytics and performance providers
Website analytics, conversion tracking, session analytics, reporting tools
Customer support providers
Helpdesk tools, chat tools, customer service platforms, review management tools
Professional advisors
Lawyers, accountants, auditors, insurers, consultants, compliance advisors
Government, legal, and enforcement parties
Regulators, courts, law enforcement, tax authorities, or other parties when required or permitted by law
Business transaction parties
Potential or actual buyers, investors, lenders, successors, or advisors in connection with a merger, acquisition, financing, restructuring, or sale of assets
We require service providers to process personal information only for authorized purposes and to protect it appropriately. However, certain third parties, such as payment providers, advertising platforms, social media platforms, and Shopify, may process personal information according to their own privacy terms where they act as independent controllers or businesses under applicable law.

10. Data sharing, targeted advertising, and opt-out rights

Some privacy laws define certain advertising, retargeting, analytics, or data-sharing activities as a “sale,” “sharing,” or “targeted advertising,” even if no money is exchanged. Depending on your location and our current technology setup, we may share identifiers, device information, browsing activity, purchase activity, hashed contact information, cookie IDs, or pixel events with advertising or analytics partners to measure campaigns, improve advertising, or show relevant ads.
If you are located in a jurisdiction that gives you the right to opt out of the sale or sharing of personal information or targeted advertising, you may exercise that right by using any privacy controls available on our website, including a cookie banner or data-sharing opt-out page where available, or by contacting us at support@vitalisnad.com with the subject line “Privacy Opt-Out Request.”
Where legally required and technically supported, we will also honor recognized browser-based opt-out preference signals, such as Global Privacy Control (GPC ), for the browser or device from which the signal is sent.

11. Your privacy rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to know or access personal information, request correction, request deletion, request portability, withdraw consent, object to processing, restrict processing, opt out of targeted advertising, opt out of sale or sharing, and appeal a privacy request decision.
Right
What it means
Access / know
You may request information about the personal information we process about you
Correction
You may request that inaccurate personal information be corrected
Deletion
You may request deletion of certain personal information, subject to legal and operational exceptions
Portability
You may request a copy of certain personal information in a portable format, where required
Opt out
You may opt out of certain marketing, targeted advertising, sale, or sharing activities where applicable
Withdraw consent
Where processing is based on consent, you may withdraw that consent at any time
Appeal
If available under applicable law, you may appeal our response to a privacy request
To submit a privacy request, contact us at support@vitalisnad.com with the subject line “Privacy Request.” We may need to verify your identity before responding. For example, we may ask you to confirm information associated with your order, email address, account, or transaction. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and verification of the consumer’s identity.
We will not discriminate against you for exercising privacy rights. However, certain information may be necessary to provide the Services. For example, if you ask us to delete information needed to fulfill an order, manage a subscription, process a return, prevent fraud, or comply with legal obligations, we may be unable to provide some Services or may need to retain certain records as permitted by law.

12. U.S. state privacy notice

If you are a resident of a U.S. state with applicable consumer privacy laws, the following additional disclosures may apply.
During the past 12 months, we may have collected the categories of personal information described in Section 2 above. We may have disclosed those categories to the categories of recipients described in Section 9. We collect and disclose personal information for the business and commercial purposes described in Sections 4, 5, 6, 7, 8, 9, and 10.
We do not knowingly sell or share personal information of consumers under 16 years of age. We do not intentionally collect sensitive personal information for the purpose of inferring characteristics. If we process information considered sensitive under applicable state privacy laws, we do so only as reasonably necessary to provide the Services, prevent fraud, comply with law, or as otherwise permitted by law.
Because certain advertising and analytics activities may be considered “sale,” “sharing,” or “targeted advertising” under some laws, you may opt out as described in Section 10.

13. European Economic Area, United Kingdom, and Switzerland notice

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process personal information under the following legal bases, depending on the context.
Legal basis
Examples
Performance of a contract
Processing orders, delivering products, managing subscriptions, providing customer accounts and support
Consent
Sending certain marketing communications, using certain non-essential cookies or tracking technologies where required
Legitimate interests
Improving the store, preventing fraud, securing the Services, responding to customer inquiries, measuring performance, maintaining business records
Legal obligations
Tax, accounting, consumer protection, product safety, dispute, regulatory, and legal compliance obligations
Where personal information is transferred outside your country or region, we rely on appropriate safeguards where required, such as contractual protections or other lawful transfer mechanisms. You may have the right to complain to your local data protection authority, but we encourage you to contact us first so we can try to resolve your concern.

14. Canada and other international customers

If you are located in Canada or another jurisdiction with privacy rights, you may have rights to access, correct, withdraw consent, or request information about how your personal information is processed. We will respond to requests in accordance with applicable law.
By using our Services or submitting personal information to us, you understand that your information may be processed in the United States, Canada, the European Union, or other locations where we, Shopify, and our service providers operate.

15. Data retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, manage subscriptions, maintain customer accounts, provide support, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records.
Retention periods vary depending on the type of information and the reason it is processed. For example, order and transaction records may be retained for tax, accounting, chargeback, dispute, and legal compliance purposes. Marketing information is retained until you unsubscribe or request deletion, unless we need to retain limited information to honor your opt-out. Subscription information is retained as needed to manage active subscriptions and preserve records of billing, cancellation, and consent.
When personal information is no longer needed, we will delete, de-identify, aggregate, or otherwise handle it in accordance with applicable law and our business needs.

16. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include secure checkout technology, access controls, service provider safeguards, fraud prevention tools, and account security procedures.
No method of transmission over the internet or electronic storage is completely secure. For that reason, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for using secure devices and networks when accessing the Services.

17. Children’s privacy

Our Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 13 years of age, or under the age required by applicable local law. If you believe that a child has provided personal information to us, contact us at support@vitalisnad.com and we will take appropriate steps to delete the information where required.

18. Third-party links, apps, and platforms

Our website may contain links to third-party websites, apps, platforms, social media pages, payment options, or services that we do not control. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices, security, or content of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.

19. Reviews, testimonials, and user content

If you submit a review, testimonial, photo, video, comment, or other user-generated content, we may display it publicly on our website, advertisements, emails, product pages, or social channels, subject to applicable law and the terms of the submission platform. Publicly posted content may be viewed, collected, or used by others. Do not include information in public reviews or comments that you do not want to make public.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, service providers, legal obligations, Shopify settings, or business operations. The “Last updated” date at the top of this policy shows when it was last revised.
If we make material changes, we may provide additional notice where required by law, such as by posting a notice on our website, updating the policy in Shopify, sending an email, or requesting renewed consent where necessary.

21. How to contact us

For questions, concerns, complaints, or privacy rights requests, contact us at:
Vitalis

Website: https://vitalisnad.com/

Email: support@vitalisnad.com

Subject line for privacy requests: Privacy Request

Legal operator: BADABING

Company registration: 103 411 450 R.C.S. Paris

Registered office: 47 rue Vivienne, 75002 Paris, France