Shipping policy
Last updated: June 28, 2026
OVERVIEW
This Shipping Policy explains how Vitalis processes, ships, and delivers orders placed
through our website https://vitalisnad.com/. Vitalis is operated by BADABING, a French
société par actions simplifiée à associé unique registered with the Paris Trade and
Companies Register under number 103 411 450 R.C.S. Paris, with its registered office
located at 47 rue Vivienne, 75002 Paris, France.
By placing an order on our website, you agree to this Shipping Policy, as well as our Terms
of Service, Return and Refund Policy, Privacy Policy, and any shipping information displayed
at checkout.
Section 1: Order processing times
Orders are usually processed after payment has been successfully authorized and verified.
Processing time may vary depending on order volume, product availability, fraud checks,
subscription status, warehouse operations, weekends, holidays, and other operational
factors.
Processing time is separate from delivery time. Delivery estimates begin only after the order
has been processed, packed, and handed over to the carrier.
If an order contains incorrect information, incomplete shipping details, suspected fraud
indicators, payment issues, inventory issues, or any other issue requiring review, processing
may be delayed until the issue is resolved.
Section 2: Shipping destinations
We ship to the locations made available at checkout. Available shipping destinations may
change at any time depending on carrier coverage, legal restrictions, customs requirements,
logistics availability, product restrictions, and our operational capacity.
If your country, region, or address is not available at checkout, this means that we may not
currently offer shipping to that destination.
We reserve the right to refuse, cancel, or limit shipments to certain addresses, regions,
countries, forwarding services, P.O. boxes, military addresses, hotels, pickup points, freight
forwarders, reshipping services, or locations where delivery may be unreliable, restricted, or
unavailable.
Section 3: Shipping rates and delivery estimates
Shipping rates, available shipping methods, and estimated delivery times are displayed at
checkout when available. Shipping rates may vary depending on the destination, order
value, product weight, package size, carrier, selected shipping method, taxes, duties, and
promotions.
Delivery estimates are provided for convenience only and are not guaranteed unless
expressly stated in writing. Actual delivery times may vary due to carrier delays, customs
processing, weather, holidays, high order volume, local restrictions, incorrect addresses,
failed delivery attempts, or circumstances outside our reasonable control.
Depending on the shipping method selected and the destination country, delivery may take
up to 60 days or more from the date of shipment. International orders in particular may
experience extended transit times due to customs processing, carrier routing, local postal
operations, or other factors outside our control. By placing an order, you acknowledge and
accept that delivery timelines are estimates only and that extended delivery periods do not
automatically qualify for a refund, replacement, or cancellation.
We are not responsible for delays caused by carriers, customs authorities, payment
providers, fraud-prevention checks, incorrect customer information, or events beyond our
reasonable control.
Section 4: Order tracking
When tracking is available, you may receive a shipping confirmation email or notification
containing tracking information after your order has been shipped. Tracking information may
take time to update after the carrier receives the package.
If tracking shows that a package is in transit, delayed, awaiting pickup, held by customs, out
for delivery, delivered, or subject to a delivery exception, please follow the carrier's tracking
updates and instructions.
If you believe there is an issue with your shipment, contact us at support@vitalisnad.com
with your order number and tracking number so we can review the situation.
Section 5: Customer responsibility for shipping information
You are responsible for providing a complete, accurate, and deliverable shipping address at
checkout. This includes your full name, street address, apartment or unit number, postal
code, city, region, country, phone number, and any other information required by the carrier.
We are not responsible for orders delayed, lost, returned, refused, or delivered incorrectly
due to inaccurate, incomplete, outdated, or undeliverable shipping information provided by
the customer.
If you notice an error in your shipping address, you must contact us immediately at
support@vitalisnad.com. We cannot guarantee that we will be able to change the address
after the order has been placed, especially if the order has already been processed, packed,
shipped, or handed to the carrier.
Section 6: Failed delivery attempts, refused packages, and unclaimed packages
If a delivery attempt fails, the carrier may leave a notice, attempt redelivery, hold the
package for pickup, deliver to a pickup point, return the package to sender, or mark the
shipment according to its own procedures.
You are responsible for monitoring tracking updates and collecting any package held by the
carrier, customs office, pickup point, or delivery location within the required timeframe.
If a package is refused, unclaimed, returned to sender, abandoned, or undeliverable
because of customer action or inaction, we may deduct original shipping costs, return
shipping costs, carrier fees, handling fees, taxes, duties, customs charges, payment fees,
and any other unrecoverable costs from any refund, where permitted by law.
A returned package does not automatically create a refund. Refund eligibility is determined
according to our Return and Refund Policy.
Section 7: Lost, stolen, or missing packages
If tracking shows that an order was delivered but you cannot locate it, please first check your
mailbox, building reception, delivery area, neighbors, household members, local pickup
point, and carrier delivery notes.
Once a carrier marks a package as delivered to the shipping address provided at checkout,
the risk of loss may transfer to the customer to the extent permitted by applicable law. We
are not responsible for theft, loss, or disappearance of packages after confirmed delivery by
the carrier.
If a package appears lost in transit or tracking has not updated for an unusually long period,
please allow a reasonable amount of time before contacting us, as packages may
experience extended periods without tracking updates, particularly for international
shipments which may take up to 60 days or more to arrive. Contact us at
support@vitalisnad.com with your order number and tracking number only after allowing
sufficient time based on the shipping method selected. We may ask you to cooperate with
the carrier investigation, provide written confirmation, complete required forms, or submit
additional information.
Replacement, store credit, refund, or other resolution for lost or missing packages is not
guaranteed and will be reviewed case by case, subject to carrier investigation results, order
details, fraud-prevention review, and applicable law.
Section 8: Damaged, defective, or incorrect items
If your order arrives damaged, defective, incomplete, or incorrect, contact us at
support@vitalisnad.com as soon as possible after delivery. Please include your order
number, a clear description of the issue, photos of the package, photos of the shipping label,
photos of the product, and any other information that may help us investigate.
Do not discard the product, packaging, shipping label, inserts, or damaged materials until we
have reviewed your claim, as the carrier or our support team may require this evidence.
Claims for damaged, defective, missing, or incorrect items are handled according to our
Return and Refund Policy. We reserve the right to deny claims that are incomplete,
unsupported, late, inconsistent with tracking records, or suspected to be fraudulent or
abusive.
Section 9: International shipping, customs, duties, and taxes
International orders may be subject to customs inspections, import duties, taxes, VAT,
brokerage fees, customs processing fees, carrier fees, or other charges imposed by the
destination country or carrier. These charges are not always included in the product price or
shipping cost unless expressly stated at checkout.
The customer is responsible for any applicable customs duties, taxes, import charges,
brokerage fees, and related costs required by the destination country or carrier, unless
otherwise stated at checkout.
Customs authorities may delay, inspect, open, reject, return, seize, or destroy packages
according to local laws and procedures. International shipments may take significantly longer
than domestic shipments, and delivery times exceeding 60 days are possible depending on
the destination country, customs processing times, and carrier routing. We are not
responsible for delays, costs, non-delivery, seizure, destruction, or return of packages
caused by customs, import restrictions, local regulations, or the customer's failure to pay
duties, taxes, or fees.
Before placing an international order, you are responsible for confirming that the product can
legally be imported into your country and used by you. Dietary supplements and wellness
products may be subject to local restrictions, ingredient rules, quantity limits, or import
requirements.
Section 10: Subscription orders and recurring shipments
If you purchase a subscription, autoship, recurring delivery, or other purchase option, each
recurring order may be processed and shipped according to the subscription schedule and
shipping method available at that time.
You are responsible for keeping your shipping address, billing information, contact
information, and subscription preferences up to date before each renewal date. We are not
responsible for subscription orders shipped to an outdated or incorrect address if the
customer failed to update the information before the order was processed.
Changing or cancelling a subscription after an order has already been processed may not
cancel that shipment. Orders already processed, packed, shipped, or delivered are handled
according to our Return and Refund Policy and Purchase Options Cancellation Policy.
Please note that all subscriptions are subject to a minimum commitment period of one (1)
billing cycle; delivery delays, extended transit times, or tracking gaps do not waive or shorten
this commitment period.
Section 11: Shipping restrictions for supplement products
Because Vitalis sells dietary supplement and wellness products, certain products may be
restricted in specific countries, regions, or jurisdictions. Availability at checkout does not
guarantee that customs or local authorities will permit import or delivery.
We reserve the right to cancel or refuse orders where we believe shipment may violate laws,
regulations, carrier rules, customs restrictions, product restrictions, fraud-prevention
requirements, or operational limitations.
If an order is returned, seized, rejected, or destroyed due to import restrictions, customs
refusal, unpaid duties, incorrect documentation, or customer failure to comply with local
requirements, refund eligibility will be reviewed according to our Return and Refund Policy
and applicable law.
Section 12: Split shipments and partial shipments
We may ship items in separate packages or from different fulfillment locations depending on
product availability, warehouse operations, carrier requirements, subscription timing, or
logistical reasons.
If your order is split into multiple shipments, you may receive separate tracking numbers and
delivery dates. Shipping charges, if any, will be calculated according to the information
shown at checkout.
Section 13: Delivery changes after shipment
Once an order has been shipped, delivery changes may be limited or unavailable. Any
delivery change request, including address changes, pickup requests, redirection, delivery
holds, or signature changes, may be subject to carrier approval and carrier fees.
We cannot guarantee that the carrier will accept or complete any delivery change request.
The customer remains responsible for any additional costs, delays, failed deliveries, or
delivery issues resulting from requested changes.
Section 14: Force majeure and events outside our control
We are not responsible for shipping delays, failed deliveries, increased costs, carrier
disruptions, customs delays, inventory delays, or non-performance caused by events outside
our reasonable control. These events may include weather events, natural disasters, strikes,
labor shortages, pandemics, public health restrictions, war, terrorism, civil unrest,
government actions, customs disruptions, carrier disruptions, supply chain issues, technical
failures, payment processing issues, or other force majeure events.
Section 15: Contact information
If you have questions about shipping, delivery, tracking, customs, or a shipment issue,
please contact us at:
Vitalis Customer Support
Email: support@vitalisnad.com
Website: https://vitalisnad.com/
Legal operator: BADABING
Company registration: 103 411 450 R.C.S. Paris
Registered office: 47 rue Vivienne, 75002 Paris, France
OVERVIEW
This Shipping Policy explains how Vitalis processes, ships, and delivers orders placed
through our website https://vitalisnad.com/. Vitalis is operated by BADABING, a French
société par actions simplifiée à associé unique registered with the Paris Trade and
Companies Register under number 103 411 450 R.C.S. Paris, with its registered office
located at 47 rue Vivienne, 75002 Paris, France.
By placing an order on our website, you agree to this Shipping Policy, as well as our Terms
of Service, Return and Refund Policy, Privacy Policy, and any shipping information displayed
at checkout.
Section 1: Order processing times
Orders are usually processed after payment has been successfully authorized and verified.
Processing time may vary depending on order volume, product availability, fraud checks,
subscription status, warehouse operations, weekends, holidays, and other operational
factors.
Processing time is separate from delivery time. Delivery estimates begin only after the order
has been processed, packed, and handed over to the carrier.
If an order contains incorrect information, incomplete shipping details, suspected fraud
indicators, payment issues, inventory issues, or any other issue requiring review, processing
may be delayed until the issue is resolved.
Section 2: Shipping destinations
We ship to the locations made available at checkout. Available shipping destinations may
change at any time depending on carrier coverage, legal restrictions, customs requirements,
logistics availability, product restrictions, and our operational capacity.
If your country, region, or address is not available at checkout, this means that we may not
currently offer shipping to that destination.
We reserve the right to refuse, cancel, or limit shipments to certain addresses, regions,
countries, forwarding services, P.O. boxes, military addresses, hotels, pickup points, freight
forwarders, reshipping services, or locations where delivery may be unreliable, restricted, or
unavailable.
Section 3: Shipping rates and delivery estimates
Shipping rates, available shipping methods, and estimated delivery times are displayed at
checkout when available. Shipping rates may vary depending on the destination, order
value, product weight, package size, carrier, selected shipping method, taxes, duties, and
promotions.
Delivery estimates are provided for convenience only and are not guaranteed unless
expressly stated in writing. Actual delivery times may vary due to carrier delays, customs
processing, weather, holidays, high order volume, local restrictions, incorrect addresses,
failed delivery attempts, or circumstances outside our reasonable control.
Depending on the shipping method selected and the destination country, delivery may take
up to 60 days or more from the date of shipment. International orders in particular may
experience extended transit times due to customs processing, carrier routing, local postal
operations, or other factors outside our control. By placing an order, you acknowledge and
accept that delivery timelines are estimates only and that extended delivery periods do not
automatically qualify for a refund, replacement, or cancellation.
We are not responsible for delays caused by carriers, customs authorities, payment
providers, fraud-prevention checks, incorrect customer information, or events beyond our
reasonable control.
Section 4: Order tracking
When tracking is available, you may receive a shipping confirmation email or notification
containing tracking information after your order has been shipped. Tracking information may
take time to update after the carrier receives the package.
If tracking shows that a package is in transit, delayed, awaiting pickup, held by customs, out
for delivery, delivered, or subject to a delivery exception, please follow the carrier's tracking
updates and instructions.
If you believe there is an issue with your shipment, contact us at support@vitalisnad.com
with your order number and tracking number so we can review the situation.
Section 5: Customer responsibility for shipping information
You are responsible for providing a complete, accurate, and deliverable shipping address at
checkout. This includes your full name, street address, apartment or unit number, postal
code, city, region, country, phone number, and any other information required by the carrier.
We are not responsible for orders delayed, lost, returned, refused, or delivered incorrectly
due to inaccurate, incomplete, outdated, or undeliverable shipping information provided by
the customer.
If you notice an error in your shipping address, you must contact us immediately at
support@vitalisnad.com. We cannot guarantee that we will be able to change the address
after the order has been placed, especially if the order has already been processed, packed,
shipped, or handed to the carrier.
Section 6: Failed delivery attempts, refused packages, and unclaimed packages
If a delivery attempt fails, the carrier may leave a notice, attempt redelivery, hold the
package for pickup, deliver to a pickup point, return the package to sender, or mark the
shipment according to its own procedures.
You are responsible for monitoring tracking updates and collecting any package held by the
carrier, customs office, pickup point, or delivery location within the required timeframe.
If a package is refused, unclaimed, returned to sender, abandoned, or undeliverable
because of customer action or inaction, we may deduct original shipping costs, return
shipping costs, carrier fees, handling fees, taxes, duties, customs charges, payment fees,
and any other unrecoverable costs from any refund, where permitted by law.
A returned package does not automatically create a refund. Refund eligibility is determined
according to our Return and Refund Policy.
Section 7: Lost, stolen, or missing packages
If tracking shows that an order was delivered but you cannot locate it, please first check your
mailbox, building reception, delivery area, neighbors, household members, local pickup
point, and carrier delivery notes.
Once a carrier marks a package as delivered to the shipping address provided at checkout,
the risk of loss may transfer to the customer to the extent permitted by applicable law. We
are not responsible for theft, loss, or disappearance of packages after confirmed delivery by
the carrier.
If a package appears lost in transit or tracking has not updated for an unusually long period,
please allow a reasonable amount of time before contacting us, as packages may
experience extended periods without tracking updates, particularly for international
shipments which may take up to 60 days or more to arrive. Contact us at
support@vitalisnad.com with your order number and tracking number only after allowing
sufficient time based on the shipping method selected. We may ask you to cooperate with
the carrier investigation, provide written confirmation, complete required forms, or submit
additional information.
Replacement, store credit, refund, or other resolution for lost or missing packages is not
guaranteed and will be reviewed case by case, subject to carrier investigation results, order
details, fraud-prevention review, and applicable law.
Section 8: Damaged, defective, or incorrect items
If your order arrives damaged, defective, incomplete, or incorrect, contact us at
support@vitalisnad.com as soon as possible after delivery. Please include your order
number, a clear description of the issue, photos of the package, photos of the shipping label,
photos of the product, and any other information that may help us investigate.
Do not discard the product, packaging, shipping label, inserts, or damaged materials until we
have reviewed your claim, as the carrier or our support team may require this evidence.
Claims for damaged, defective, missing, or incorrect items are handled according to our
Return and Refund Policy. We reserve the right to deny claims that are incomplete,
unsupported, late, inconsistent with tracking records, or suspected to be fraudulent or
abusive.
Section 9: International shipping, customs, duties, and taxes
International orders may be subject to customs inspections, import duties, taxes, VAT,
brokerage fees, customs processing fees, carrier fees, or other charges imposed by the
destination country or carrier. These charges are not always included in the product price or
shipping cost unless expressly stated at checkout.
The customer is responsible for any applicable customs duties, taxes, import charges,
brokerage fees, and related costs required by the destination country or carrier, unless
otherwise stated at checkout.
Customs authorities may delay, inspect, open, reject, return, seize, or destroy packages
according to local laws and procedures. International shipments may take significantly longer
than domestic shipments, and delivery times exceeding 60 days are possible depending on
the destination country, customs processing times, and carrier routing. We are not
responsible for delays, costs, non-delivery, seizure, destruction, or return of packages
caused by customs, import restrictions, local regulations, or the customer's failure to pay
duties, taxes, or fees.
Before placing an international order, you are responsible for confirming that the product can
legally be imported into your country and used by you. Dietary supplements and wellness
products may be subject to local restrictions, ingredient rules, quantity limits, or import
requirements.
Section 10: Subscription orders and recurring shipments
If you purchase a subscription, autoship, recurring delivery, or other purchase option, each
recurring order may be processed and shipped according to the subscription schedule and
shipping method available at that time.
You are responsible for keeping your shipping address, billing information, contact
information, and subscription preferences up to date before each renewal date. We are not
responsible for subscription orders shipped to an outdated or incorrect address if the
customer failed to update the information before the order was processed.
Changing or cancelling a subscription after an order has already been processed may not
cancel that shipment. Orders already processed, packed, shipped, or delivered are handled
according to our Return and Refund Policy and Purchase Options Cancellation Policy.
Please note that all subscriptions are subject to a minimum commitment period of one (1)
billing cycle; delivery delays, extended transit times, or tracking gaps do not waive or shorten
this commitment period.
Section 11: Shipping restrictions for supplement products
Because Vitalis sells dietary supplement and wellness products, certain products may be
restricted in specific countries, regions, or jurisdictions. Availability at checkout does not
guarantee that customs or local authorities will permit import or delivery.
We reserve the right to cancel or refuse orders where we believe shipment may violate laws,
regulations, carrier rules, customs restrictions, product restrictions, fraud-prevention
requirements, or operational limitations.
If an order is returned, seized, rejected, or destroyed due to import restrictions, customs
refusal, unpaid duties, incorrect documentation, or customer failure to comply with local
requirements, refund eligibility will be reviewed according to our Return and Refund Policy
and applicable law.
Section 12: Split shipments and partial shipments
We may ship items in separate packages or from different fulfillment locations depending on
product availability, warehouse operations, carrier requirements, subscription timing, or
logistical reasons.
If your order is split into multiple shipments, you may receive separate tracking numbers and
delivery dates. Shipping charges, if any, will be calculated according to the information
shown at checkout.
Section 13: Delivery changes after shipment
Once an order has been shipped, delivery changes may be limited or unavailable. Any
delivery change request, including address changes, pickup requests, redirection, delivery
holds, or signature changes, may be subject to carrier approval and carrier fees.
We cannot guarantee that the carrier will accept or complete any delivery change request.
The customer remains responsible for any additional costs, delays, failed deliveries, or
delivery issues resulting from requested changes.
Section 14: Force majeure and events outside our control
We are not responsible for shipping delays, failed deliveries, increased costs, carrier
disruptions, customs delays, inventory delays, or non-performance caused by events outside
our reasonable control. These events may include weather events, natural disasters, strikes,
labor shortages, pandemics, public health restrictions, war, terrorism, civil unrest,
government actions, customs disruptions, carrier disruptions, supply chain issues, technical
failures, payment processing issues, or other force majeure events.
Section 15: Contact information
If you have questions about shipping, delivery, tracking, customs, or a shipment issue,
please contact us at:
Vitalis Customer Support
Email: support@vitalisnad.com
Website: https://vitalisnad.com/
Legal operator: BADABING
Company registration: 103 411 450 R.C.S. Paris
Registered office: 47 rue Vivienne, 75002 Paris, France